Shipping & returns
Same-day dispatch.
30-day returns.
Stocked in a local warehouse, shipped with tracking, and a return that takes two emails — no phone call, no ticket number. Here is exactly how both work.
At a glance
The short version
Delivery options
Three ways to ship
Standard
3–5 business days
Free over $99
- Ships from our US warehouse stock
- Adult signature may be required
- Tracking emailed the moment it leaves
Express
2–3 business days
Calculated at checkout
- Order before the 2 PM ET cutoff
- Priority picking and packing
- Weekend delivery not guaranteed
Wholesale freight
Quoted per order
Quoted with the order
- Cases or full pallets
- 500 pcs minimum from local stock
- 10,000 pcs OEM from production
Same-day dispatch
Dispatch and cutoff
Stock orders are picked and packed at our local warehouse. Orders placed before 2:00 PM ET on a business day leave the same day; anything after the cutoff, or on a weekend or public holiday, goes out the next business day.
- A tracking link is emailed at dispatch — that is the number you enter on the tracking page, not your order number.
- An adult signature (21+) may be required at delivery; a missed attempt is retried the next business day.
- Heavy or multi-box orders can be split across two carriers, in which case each box gets its own number.
- Carrier delays, weather events and peak season can add a day or two — the tracking scan is the source of truth, not the estimate.
Coverage
Where we ship
We ship within the United States from local warehouse stock. We do not ship to addresses in jurisdictions where these products cannot legally be sold, and we do not ship to freight forwarders acting for a restricted destination.
Returns
Returns in 30 days
Unopened, sealed product can come back within 30 days of delivery for a refund. The device or pod pack must be in its original retail packaging with the seal intact — once a seal is broken the item cannot be resold and cannot be returned.
Report within 48 hours of delivery with photos or a short video. We ship a replacement and cover return postage.
Send photos of the parcel and the device before you use it. We file the carrier claim and reship.
We send the correct item and a prepaid return label; nothing is charged to you.
Unopened and within 30 days is fine. Return postage is paid by you and refunds follow inspection.
Decision helper
Check your return
Two answers and you know where you stand before you email us.
Send it back within 30 days of delivery, unopened and sealed. Return postage is yours; the refund posts 5–10 business days after we inspect it.
Start a returnExclusions
What we cannot take back
- Any device or pod pack whose seal has been opened — hygiene and product-safety rules.
- Consumables and e-liquid, once opened or used.
- Devices with a removed or defaced authenticity code.
- Clearance stock marked as final sale at the time of purchase.
- Wholesale and B2B orders, which follow the terms on the wholesale quote.
Process
How to start a return
- Email us first
Use the contact form with your order number, the item and the reason. Do not post anything back before you have a return reference.
- Get a return reference
We reply within one business day with an RMA number and, where the fault is ours, a prepaid label.
- Pack it properly
Original packaging, seal intact where required, RMA number written on the outside.
- Refund or replacement
Refunds go back to the original payment method 5–10 business days after inspection; replacements ship as soon as the claim is approved.
Money back
Refunds, exchanges and timing
Every return is inspected within two business days of arriving. Once it clears, the refund is issued to the original payment method — the bank then takes 5–10 business days to post it. You get an email at each step, so you are never guessing.
- No restocking fee on unopened returns. Return postage is yours unless the error was ours.
- Exchanges work like a return: unopened packs can be swapped for another flavor or strength within 30 days, subject to stock.
- Partial refunds apply when a multi-item order comes back incomplete or a free item is missing from the box.
- If the item is out of stock for a replacement, we refund in full rather than keep you waiting.
FAQ
Shipping and returns FAQ
Can I cancel an order?
Yes, if it has not been packed. Email us with the order number as soon as possible; once a parcel is with the carrier it becomes a return instead of a cancellation.
Do you charge a restocking fee?
No restocking fee on unopened returns. Return postage is yours unless the error was ours.
Can I exchange flavors?
Unopened packs can be exchanged for another flavor within 30 days, subject to stock. Opened packs cannot be exchanged.
How long does a refund take?
We inspect returns within two business days of arrival; the refund then takes 5–10 business days to post, depending on your bank.
Do you ship internationally?
Not from the US warehouse. Wholesale and OEM/ODM orders are shipped from our production site — see the wholesale page for terms.
My parcel says delivered but nothing is here. Is that a return?
Not yet — that is a missing-parcel claim. Report it within 48 hours through the contact form and we open a carrier trace, then replace or refund once the claim closes.
Something arrived wrong?
Send the order number and a photo; we sort it out from there.